Refund & Cancellation Policy

In short: any advance brokerage for work not yet done is refunded if you cancel. Brokerage for a transaction that has been completed is not refundable. Approved refunds go back to the original payment method and are initiated within 5–7 working days.

What this policy covers

This policy covers the brokerage and service fees you pay us. It does not cover booking amounts, advances, deposits or sale consideration paid to a seller, landlord or developer — those are governed by your agreement with that party, and we cannot refund them.

Cancelling an engagement

You can cancel an engagement at any time by calling +91 62914 53763 or writing to erm265531@gmail.com. What happens to any amount you have paid us depends on the stage reached:

• Before we have begun work: any advance brokerage is refunded in full.
• After we have begun work, but before a transaction is agreed: any advance is refunded, less a reasonable charge for the work already done — such as site visits arranged and documentation coordinated — as set out in your brokerage agreement.
• After the transaction has been agreed or completed: brokerage that has become payable under your agreement is not refundable.

If we cannot provide the service

If we are unable to provide the service you engaged us for, we will tell you promptly and refund any advance brokerage in full.

If a transaction falls through

If an agreed transaction is cancelled by the other party before completion, through no fault of yours, we will refund the brokerage paid for that transaction or carry it forward to an alternative property, as you prefer.

How refunds are paid

• Refunds are paid to the original method of payment — the same card, UPI account or bank account you paid from — unless you ask us in writing to credit a different account in your own name.
• Refunds are initiated within 5–7 working days of approval. How long the money then takes to appear depends on your bank or card issuer.
• Refunds are paid in money. We do not issue store credit or vouchers in place of a refund.

How to request a refund

• Write to erm265531@gmail.com or call +91 62914 53763, quoting your agreement or invoice reference, the payment transaction reference and the reason for the request.
• We acknowledge your request within 48 hours and tell you whether the refund is approved, and for how much.
• Once approved, the refund is initiated within 5–7 working days.

Failed or duplicate payments

If money is debited from your account but the payment fails, or you are charged twice for the same payment, the amount is reversed automatically by your bank or our payment partner within the turnaround times set by the Reserve Bank of India. If it has not reached you within 7 working days, contact us with the transaction reference and we will follow it up with the payment partner on your behalf.

Questions

For anything about a cancellation or refund, contact us at erm265531@gmail.com or on +91 62914 53763.